The command cannot be performed because a dialog box is opened, click OK then close dialog-boxes to continue
This error typically occurs when the officeav.dll library, the Office plug-in from Norton AntiVirus, has become corrupted or damaged. The error message above will be displayed when you attempt to open a Word document.
Dll files required by applications are often installed as and when needed. As such, removing the officeav.dll, or in this case renaming it, will enable you to add the Office plug-in through Norton and register a clean and undamaged version of the dll. To do this, follow these instructions:
- Locate officeav.dll by using the Windows Search function
- Rename it as officeavold.dll or officeav.old
- Restart your computer
